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More than 90 percent of cmos and vps of e commerce state that customer experience optimization cxo is a must have for their organization to increase revenue growth engagement and roi but almost two thirds of them feel overwhelmed by the sheer volume of incoming data successful cxo requires an . This self assessment empowers people to do just that whether their title is entrepreneur manager consultant vice president cxo etc they are the people who rule the future they are the person who asks the right questions to make customer service representative investments work better. While im constantly updating things here on my site including this rapidly evolving definitive guide to customer success that book offers a strong foundation for what customer success is where it started and how we got to where we are the definitive guide to customer success 2019 table of contents major guide updates for 2019. Dutta is responsible for building a scalable customer success organization that drives customer lifetime value through operations prior to pinterest he was the director of customer success for the americas region at google he comprehensively drove customer retention accomplished sales targets and scaled operations across a multi billion . Cxo insight pgno1 take the cxo insight and articles about the procurement industry cxo insight advice on investment priorities business plan market latest trends effective financial decion will help who is ready to take business to the next level